Support
Support
Need help with BadgeScout? Start with the guides below, or reach us by email or Discord.
Install BadgeScout
Pick your browser above. After installing, the store keeps BadgeScout up to date automatically.
Contact
Common solutions
Extension icon not visible
Pin BadgeScout from your browser’s extensions menu so the icon stays in the toolbar.
Notifications are not arriving
Open BadgeScout settings and confirm notifications are enabled. Also check your operating system notification settings for the browser.
Browser notifications are disabled
Allow notifications for Chrome or Firefox in your system settings, then reload the extension.
A badge is missing from the list
Pull to refresh or use Check now. Some campaigns appear only after BadgeScout has confirmed their timing and eligibility data.
Countdown or badge data looks outdated
Use Check now in the extension. If the issue persists, reinstall BadgeScout so it fetches a fresh snapshot from the extension API.
Watchtime timer does not start
Watchtime tracking applies only to supported campaigns. Confirm the badge supports watchtime and that you started the timer from the badge card.
Badge links open BadgeNotify
Badge detail links currently open on the BadgeNotify web surface, which is part of the BadgeScout network.
Change the language
Open the Settings tab in BadgeScout and choose your preferred language, or use the language menu on this website.
Remove or reinstall the extension
Remove BadgeScout from your browser’s extensions page, then install it again from the Chrome Web Store or Firefox Add-ons.
Reporting a bug
If none of the solutions above help, include the details below when you contact us — it makes the issue much faster to reproduce.
- Browser and version
- BadgeScout extension version
- Language you have selected
- The affected badge
- Approximate time the issue occurred
- A screenshot, if possible
- Never include tokens or private data